Help & Contact
A question about an order, a subscription or the app? Here is how to reach us — and the answers to what we are asked most often.
How to reach us
Email: shop@ink-power.de
Phone: 0151 58748460
Response time: Monday to Friday, usually within one business day
Email works best. If your question is about an order, please include the order number. Our full postal address is in the imprint.
About Ink & Power
Ink & Power is a curated comic shop based in Stade, Germany: US single issues, collected editions, German releases and accessories. The app for iPhone and Android lets you browse, subscribe to series, collect your issues in a bin and earn points in Ink & Power Society.
Common questions
Where is my order?
You get a shipping confirmation with a tracking number as soon as your parcel leaves us. You can also check any order in the app under “My Ink & Power” → “Orders”, or in your account on the website.
What does shipping cost and how long does it take?
Shipping costs and delivery times for Germany and Austria are on the “Shipping & Returns” page, together with what happens in case of partial or undeliverable shipments.
How do I change my subscription?
Your subscriptions are in the app under “My Ink & Power”. You can pause or cancel a series there. Issues already scheduled for the next shipment will still be sent; everything after that stops.
What is the bin?
Your issues collect in a bin at our place instead of travelling to you one by one. You decide when we ship it, which saves postage and packaging. The app shows what is in it at any time.
How does Ink & Power Society work?
Purchases earn points which you can later convert into store credit. The app shows your balance and the current benefits under “My Ink & Power”.
Can I return something?
Yes. You have a fourteen-day right of withdrawal. The withdrawal policy explains how to do it and what to keep in mind. Drop us a line first and we will sort out the return.
How do I delete my account?
In the app under “My Ink & Power” → “Settings” → “Delete account”. This deletes your personal data; orders and invoices have to be kept for tax reasons. You can also ask us to delete it by email.
The app is misbehaving — what helps?
Close the app completely and start it again; most of the time it is an interrupted connection. If that does not help, email us with your device and the app version. You will find the version in the app under “My Ink & Power” → “Settings”, at the bottom.
Legal
Shipping & Returns
Right of withdrawal
Terms and conditions
Privacy policy
Imprint